w2j Privacy Policy

When you register and use the w2j platform, we collect the personal information necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and the payment details you use to deposit and withdraw funds in Philippine pesos. We also collect technical data such as your device type, IP address, browser information, and session activity logs to help us maintain platform security and improve your experience. Identity verification documents may be requested at certain points to comply with applicable regulations. We only collect data that is directly relevant to the services we provide, and we do not gather information beyond what is needed for those purposes. All data collection is carried out transparently and inaccordance with this Privacy Policy.

The personal data we collect is used primarily to create and manage your w2j account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with regulatory requirements. We also use your data to personalise your experience on the platform, send you important account notifications, and provide customer support when you need assistance. Transaction records are maintained to ensure accurate accounting and to resolve any disputes that may arise regarding your account activity. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players, but this data cannot be used to identify you individually. w2j does not use your personal data for any purpose that is not described in this Privacy Policy, and we will always notify you of any material changes to how your data is used.

w2j does not sell, rent, or trade your personal information to any third party under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary for them to perform their specific functions. All third-party partners are required to handle your data in accordance with strict confidentiality obligations and applicable data protection standards. We may also disclose your information to regulatory authorities or law enforcement agencies when required to do so by Philippine law or a valid legal order. In all cases, we take reasonable steps to ensure that your data is shared only with parties who maintain appropriate security measures. Your personal information will never be used by any third party for their own marketing or commercial purposes.

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the w2j platform is encrypted using secure protocols, ensuring that your account details and payment information remain protected at all times. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We regularly review and update our security practices to address emerging threats and maintain the integrity of our systems. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable regulations. While no system can guarantee absolute security, w2j is committed to maintaining the highest practical level of data protection for every Filipino player on the platform.

As a Filipino player on the w2j platform, you have the right to access the personal data we hold about you and to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. If you wish to withdraw your consent for a particular use of your data, you can do so at any time, though this may affect your ability to use certain features of the platform. You have the right to request a copy of your personal data in a portable format, and to object to certain types of data processing where permitted by law. To exercise any of these rights, you can reach out to us through the contact details provided on the platform. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine data protection regulations.

w2j retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations in the Philippines. Transaction records and identity verification documents may be kept for a longer period to comply with anti-money laundering regulations and other legal obligations. Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. If you close your account, we will begin the process of removing your personal data from our active systems, though some information may be retained in secure archives for the legally required period. You may request information about the specific retention periods that apply to your data by contacting us through the platform. Our data retention practices are reviewed regularly to ensure they remain proportionate and compliant with current regulations.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make significant changes, the updated policy will be published on this page with a revised effective date so you are always aware of the current terms. We encourage you to review this page periodically, especially if you are a regular user of the w2j platform. Continued use of the platform after an updated policy has been published constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is handled, the FAQ page is a helpful starting point, and you can also review our Terms and Conditions for related information.